Wearing the Ryze smart watch

To get the most out of your Ryze smart watch, it’s important to make sure you’re wearing it properly so the monitors can gather data accurately.

How to wear your Ryze smart watch

Please ensure the smart watch is fastened comfortably, and if your skin becomes irritated, please take it off and let your skin breathe.
Skin irritation can happen for the following reasons.

• Skin friction or rubbing
• Skin exposure to irritants such as sweat, soap or other cleansers left on wearables
• Pre-existing allergies

Not too tight

Wearing an overly tight watch can trap sweat and cause skin irritation as well as impact the monitor.

• If you find the watch particularly uncomfortable to wear, please either adjust the watch strap or take it off.
• If your skin becomes irritated, please stop wearing the watch for several hours or a few days until your skin has healed. If the symptoms persist or worsen, consider seeking medical advice.

Not too loose

Your watch should be snug but comfortable. If the wrist-based watch sensors are not reading your heart rate, try tightening the strap a little bit and keep the watch two finger widths above the wrist. Do loosen the watch after a workout.

Keep things dry and clean

It’s important to make sure your skin is dry before wearing your watch. Wearing a wet device for an extended period will irritate the skin.
After exercising, please make sure you thoroughly clean and dry your hands, wrist and watch strap.
Traces of soap, cleaners and detergents left on the device may irritate the skin.
Use ‘soap free’ cleaner when you clean your watch.

There are several steps to go through to pair your Ryze smart watch to the App. Please follow this link and refer to the relevant manual for your watch model, which has clear steps to guide you through the process.

Please scan this QR code to download the Ryze Fit App or review the manual for further information.

Your user data is securely stored on Amazon Web Servers (AWS). This means your Ryze wearer’s sensitive and private data is encrypted and won’t be leaked, accessed or seen by anyone-but you. Read more

The Ryze Wave has an IP68 protection rating that is used in the mobile phone industry. The rating defines a product’s protection against exposure to water and dust.

Ryze Wave is swim proof. This means the watch is suitable for shallow water activities including swimming. It can be worn during a cold-water shower, indoor pool and open water. The watch can survive spills and splashers.

The watch is NOT suitable for deep diving, in a spa/hot tub, in a hot spring, sauna or high temperature steam environment.

To improve step count accuracy, the device has a minimum threshold of steps. Steps are registered when you have walked more than 10 consecutive steps (20 steps at night).

Try the following steps for troubleshooting.

1. Check that the device is connected to your smartphone. The device must remain connected with the phone via Bluetooth to receive notifications.
2. Go to the watch Settings and disable the Do-Not-Disturb mode.
3. If you do not receive message notifications from a third-party app, check that there is a pop-up message from the third party in the notification panel and status bar of the phone. If not, first turn on notifications for the third-party app in the phone setting.
4. Open the Ryze Fit app. Tap the "Device" menu. Turn on the "Phone Reminder" and "SMS Reminder". Tap the "App Reminder" and turn on the switch for all third-party apps from which you wish to receive alerts on the watch.
   
   For Samsung phones:
   1. Open phone "Settings" > "Apps" > "Ryze Fit" > "Battery" and turn on the "Unrestricted" setting.
   2. Open phone "Settings" > "Apps" > "Ryze Fit" > "Notifications". Turn on "Allow notifications". Turn on all Notification types.
   3. Open phone "Settings" > "Apps" > "Ryze Fit" > "Permissions" and allow permissions for Call logs, Contacts, Location, Nearby devices, Notifications, Phone and SMS. Turn off the switch next to "Pause app activity if unused".
   4. Open phone "Settings" > "Apps" > "Ryze Fit". Turn off "Remove permissions if app is unused".
   5. Open phone "Settings" > "Apps" > "Ryze Fit" > "Alarms and reminders". Turn on "Allow setting alarms and reminders".
   
   For Pixel phones:
   1. Open phone "Settings" > "Apps" > "Ryze Fit" > "App battery usage" and turn on the "Unrestricted" setting.
   2. Open phone "Settings" > "Apps" > "Ryze Fit" > "Notifications". Turn on the button for "All Ryze Fit notifications".
   3. Open phone "Settings" > "Apps" > "Ryze Fit" > "Permissions" and allow permissions for Call logs, Contacts, Location, Nearby devices, Notifications, Phone and SMS. Turn off the switch next to "Pause app activity if unused".

You do not need to keep the phone Bluetooth enabled for steps tracking, sleep monitoring, heart rate detection, stopwatch, alarm clock and sedentary reminder.

If you wish to make and receive phone call, receive app notifications, call reminder, find your phone and detect your device then you must keep the device connection with the phone on all times.

When the phone Bluetooth is enabled, the phone will automatically connect to your device for data sync when the Ryze Fit app is opened.

You can manually perform data sync. Open the app. Go to the "Home" menu. Tap and pull down the screen then release your finger.

If the above does not resolve the issue, turn off your phone Bluetooth or restart your phone.

The device can retain up to the last 7 days of data.

• Check that the phone has access to internet network.
• Check that you have allowed Location Permission for the App.
• The device receives its weather update from the App. When the device remains connected with the phone via Bluetooth, the App will automatically push weather update to the device. To perform a manual update, open the App, go to the Home menu and pull down the screen to complete data sync.

Factors like wearing the device too loosely, swinging your arms, or sliding of the device over your skin can impact heart rate readings. In addition, wearing the device too tightly, raising your arms, or clenching your fists can affect blood circulation, which also affects sensor performance. When testing your heart rate, it is recommended that you keep your arm straight, remain static, and relax your muscles. Ensure that the device remains in close contact with your skin.

Even when you wear the device correctly, individual differences such as skin colour, body hair, tattoos, and scars can also affect heart rate sensor performance slightly.

The accelerometer and algorithms that the device uses to count your walking steps are highly sensitive, even small differences may affect the accelerometer and algorithms. You must provide accurate personal data during the device’s initial configuration. For example, if you enter wrong gender, height, weight, or age, it could result in inaccurate exercise data, such as incorrect counting of steps, distance, or calorie. In addition, factors such as your arm swing, stride, posture, road surface, and slope can also affect the step count.